Contact Us
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 3 – 5 business days from the time your package arrives back to us for a refund to be issued.
🛍️ Shopping Information
What types of reborn babies do you offer?
We offer a variety of reborn dolls in different sizes, skin tones, hairstyles, outfits, and styles. Product details are provided on each listing.
Are the babies in the photos the exact dolls I will receive?
Please review each product description carefully. Some photos may represent the style or model of the doll, and details can vary.
What comes with my reborn baby?
Included accessories vary by baby. Check the individual product description to see exactly what is included with your order.
How do I choose the right size?
Each listing includes size information when available. Be sure to check the baby’s measurements before purchasing clothing or accessories.
How should I care for my reborn baby?
Care depends on whether your baby is silicone, vinyl, or another material. Visit our Reborn Care section for helpful care instructions.
💳 Payment Information
What payment methods do you accept?
Available payment methods will be displayed securely during checkout.
Is my payment information secure?
Yes. Payments are processed through the secure payment options available through our website’s checkout system.
When will I be charged?
Payment is processed when you complete your purchase unless your selected payment provider states otherwise.
Can I use a discount code?
Yes, when an active promotional code is available. Enter your code in the coupon or promotional-code field during checkout.
📦 Orders & Returns
How will I know my order was received?
After successfully placing an order, you should receive an order confirmation using the contact information provided during checkout.
Can I change or cancel my order?
Contact us as soon as possible. Once an order has entered processing or has shipped, we may not be able to make changes.
Can I return my reborn baby?
Return eligibility depends on our current Return & Refund Policy. Please review the policy before purchasing, especially for customized or personalized items.
What should I do if my order arrives damaged?
Contact us promptly and provide your order information along with clear photographs of the package and damaged item so we can review the issue.
How do I check my order status?
Use the order information provided after checkout or contact Rozies Reborn Nursery for assistance.
💕 Ordering From Rozies Reborn Nursery
How do I place an order?
Choose the reborn baby or accessory you love, select any available options, add it to your cart, and proceed through checkout.
Do I need an account to order?
If guest checkout is available, you can order without creating an account. Creating an account may make it easier to view previous orders and manage your information.
Can I order more than one baby?
Absolutely! You can add multiple available babies and accessories to your cart before checkout.
Do you offer customized reborn babies?
When customization is available, the options and additional information will be shown on the product page.
How can I contact Rozies Reborn Nursery?
Use our Contact Us page for questions about products, orders, care, or your shopping experience.
Thank you for choosing Rozies Reborn Nursery — Where Every Baby Is a Miracle. 💗











